Return & Refund Policy

Return & Refund Policy – Noir Valence

At Noir Valence, we value clarity, quality, and transparency. This Return & Refund Policy outlines the conditions under which returns are accepted. Please review the terms carefully before submitting a return request.

Returns on New Items

Noir Valence accepts returns on new, unworn items, provided they meet the conditions outlined below.
Sale and promotional items are excluded from this policy.

No Refunds on Sale Items

Items purchased during a sale or clearance are final. These items cannot be returned or exchanged, including cases of incorrect sizing.

Return Shipping Costs

All return shipping costs are the responsibility of the customer.
Noir Valence does not reimburse return shipping fees and is not liable for loss or damage during return transit.

Return Request Deadline

Return requests must be submitted within 30 days of receiving the item.
Requests made after this period will not be accepted.

Exchanges on Sale Items

Sale items are not eligible for exchange, regardless of the reason. We strongly advise reviewing sizing information carefully before completing your purchase.

Defective Items

If an item is found to have a manufacturing defect, Noir Valence will offer an appropriate solution, either a replacement or a refund, subject to availability.

Return Process

To initiate a return, please contact us via email:
📧 info@noirvalence.com

Once your request has been reviewed and approved, you will receive instructions on how to proceed with the return.

Return Form Requirement

All returns must include a fully completed return form.
Returns submitted without a return form cannot be processed.

Final Provisions

Noir Valence reserves the right to refuse returns that do not comply with the conditions outlined above. This policy is designed to ensure a fair and efficient process for all customers.

For questions or support, please contact:
📧 info@noirvalence.com